If you have an account with us, for emergency please ticket us or use message system to communicate.
Q. Can I purchase USPS postage on Trackmailpro?
A: Yes, starting from 01/01/2023, you can purchase USPS postage on Trackmailpro, from firstclass to priority mails. All with tracking. You may need a higher level subscription to get the service.
Q. Do you provide ebay store post-order services?
A: Yes, starting from October 2022, Trackmailpro provides you with eBay store post-order customer services. You now can handle messages, cancellations, inquiries, returns, cases, etc. all through Trackmailpro. You can sign up for these services at $20/month without using our tracking service.
Q. Do you have automated order pulling and tracking pushing service?
A: Yes, starting from Feb 2022, Trackmailpro automates the order pulling, tracking pushing process with eBay. You no longer need to waste your time on copy and paste.
Q. I did not receive verification email, what should I do?
A: Please click here to get a new verification email. Or contact us for help.
Q. I forgot my password, what should I do?
A: You can reset by click here to get a new temporary password. Or contact us or your account owner for help.
Q. What platforms does trackmailpro support?
A: We support all major market platforms, including Amazon, eBay, Etsy, Overstock, Shipstation, etc. In fact, if you need any specific platform, you may simply send us a request and it will be enabled within 2 business days!
Q. How much money do I save if I use trackmailpro?
A: The more you ship, the more you save. If you ship 50 pieces per day, you save about $2200 or more per month after paying off our service!
Letter Mail Postage Savings
Dimensions: No more than 6.125" high x 11.5" long x 1/4" thick
| Weight | First Class Package | First Class Letter postage | Postage Savings |
| 1oz | $3.22 | $0.49 | $2.73 |
| 2oz | $3.22 | $0.70 | $2.52 |
| 3oz | $3.22 | $0.91 | $2.31 |
| 3.5oz | $3.22 | $1.12 | $2.10 |
| 4oz | $3.22 | $1.61 | $1.61 |
| 5oz | $3.58 | $1.82 | $1.76 |
| 6oz | $3.58 | $2.03 | $1.55 |
| 7oz | $3.58 | $2.24 | $1.34 |
| 8oz | $3.58 | $2.45 | $1.13 |
| 9oz | $4.38 | $2.66 | $1.72 |
| 10oz | $4.38 | $2.87 | $1.51 |
| 11oz | $4.38 | $3.08 | $1.30 |
| 12oz | $4.38 | $3.29 | $1.09 |
| 13oz | $5.66 | $3.50 | $2.16 |
Large Envelope/Flat Mail Postage Savings
Dimensions: No more than 12" high x 15" long x 3/4" thick
| Weight | First Class Package | First Class Large Envelope/Flat postage |
Postage Savings |
| 1oz | $3.22 | $0.98 | $2.24 |
| 2oz | $3.22 | $1.19 | $2.03 |
| 3oz | $3.22 | $1.40 | $1.82 |
| 4oz | $3.22 | $1.61 | $1.61 |
| 5oz | $3.58 | $1.82 | $1.76 |
| 6oz | $3.58 | $2.03 | $1.55 |
| 7oz | $3.58 | $2.24 | $1.34 |
| 8oz | $3.58 | $2.45 | $1.13 |
| 9oz | $4.38 | $2.66 | $1.72 |
| 10oz | $4.38 | $2.87 | $1.51 |
| 11oz | $4.38 | $3.08 | $1.30 |
| 12oz | $4.38 | $3.29 | $1.09 |
| 13oz | $5.66 | $3.50 | $2.16 |
Q. How do I apply the barcode from trackmailpro?
A: You can use our barcode with forever stamps, regular stamps, or any label with paid postage from USPS, Shipstation, etc. Just make sure the barcode on the envelope is clear and scannable. We have samples below for your reference.
Q. What are your advantages? over letter-track, lettertrackpro
A: There are many advantages with Trackmailpro on the following aspects:
Pricing (low to $0.12 per tracking),
subscription (multiple levels), user interface,
user control (multiple user per account), data management,
label tools (such as automated barcode applying process. No mannual checking hassle),
return labels (yes, you can generate and track return if needed), marketplace link (pull orders automatically from your online store), etc.
For any seller who process more than 50 mails/shipment per day, they will love the label tools from trackmailpro. Every barcode can be automatically applied on the right label. Get rid of time consuming and error prone label and barcode pairing up process.
Q. Can I try trackmailpro for free?
A: Yes, you can. If you are a serious business user, after registration, please contact us at trackmailproinc@gmail.com with company legal name, contact information, EIN to verify your info. We will then offer you first 10 trackings for free.
Plus, we offer Worry-FreeTM customer care program. It is guaranteed that new customers with a subscription ALWAYS get any points credited back until the first mail is properly tracked.
Q. What can I ship or mail with trackmailpro?
A: Literally any thing, as long as your item fits in a USPS envelope.
We have customers ship items, including:
letter, cards, masks, coins, art pieces, lingerie, stickers, labels, phone cases, etc.
You may check the detailed requirements here on USPS webpage: Letter and flatmail
tips: for soft and amorphous items, you may tape them on a card or so to make them fit well in an envelope.
Q. What type of label should I use?
A: To make sure your mail is properly scanned, please follow the instruction on USPS page for the font size, barcode location, etc. We have samples below for your reference. Label is typically, but not always, 4 by 6 inch.
Here are the samples of letter and flat mail that our customers often use.
| Name | Image | |
| Letter sample |
 |
|
| Flat mail sample |
 |
|
| Tracking result sample |  |
Q. What does a trackmailpro tracking look like?
A: See the sample in the table above or visit our home page.
Q. How to let buyer track their order/mail?
A: There are multiple ways. Buyers will automatically receive tracking details when there is a scan of their order. They can turn the notice on and off. You can also have them visit https://www.trackmailpro.com and enter their tracking number. As a user, you can also search tracking in TrackMail page.
Q. Can I get credit back for trans that were misprocessed?
A: Yes. We understand that you may need to void a tran/tracking for reasons, such as misprocessed, discarded, etc. As long as the tran/tracking has not been scanned by USPS and the request is within 30 days of its produce, it can be credited back. Scanned trans are not qualified for a recredit. Important: Once a tran/tracking is voided, it becomes useless. So please do NOT apply a voided tracking barcode on your label.